Terms and Conditions

Last Updated: June 2026

1. Introduction

These Terms and Conditions (“Terms”) govern your use of the Good Vibes Only website and any tickets, services, or events provided by us (“we”, “our”, “us”).

By accessing our website or purchasing a ticket, you agree to be bound by these Terms. If you do not agree, you should not use our website or purchase tickets.

2. About Us

Good Vibes Only is an events and DJ services provider based in Swindon, Wiltshire, United Kingdom.

For any questions regarding these Terms, you can contact us at:

Email: hello@wearegoodvibesonly.co.uk

3. Ticket Purchases

Tickets for our events are sold via our third-party ticketing provider, Ticket Tailor.

When you purchase a ticket:

  • You are entering into a contract for event attendance;
  • Your purchase is subject to Ticket Tailor’s checkout and payment processing terms;
  • Payment processing is handled securely by Ticket Tailor and its payment providers;
  • We do not store or have access to your full payment card details.

We reserve the right to cancel or refuse any order where fraud, misuse, or breach of these Terms is suspected.

4. Ticket Tailor (Third-Party Ticketing)

We use Ticket Tailor to manage ticket sales and event registration.

Ticket Tailor processes personal data necessary to complete your booking and manage ticketing services.

We receive attendee information from Ticket Tailor where necessary to:

  • Manage and operate our events;
  • Send important event updates and information;
  • Respond to customer enquiries;
  • Verify ticket purchases;
  • Comply with legal obligations.

Ticket Tailor may also process personal data for its own operational, security, fraud prevention, and legal compliance purposes.

For more information, please see Ticket Tailor’s Privacy Policy:

https://www.tickettailor.com/privacy-policy/

5. Event Entry and Conduct

By attending our events, you agree to:

  • Follow venue rules and staff instructions;
  • Behave respectfully towards staff and other attendees;
  • Not engage in disruptive, abusive, or illegal behaviour;
  • Comply with all applicable laws.

We reserve the right to refuse entry or remove any attendee from an event without refund where behaviour is deemed unsafe, disruptive, or inappropriate.

6. Age Restrictions

Some of our events are strictly 18+ and may require valid photo identification for entry.

Where an event is age-restricted, this will be clearly stated on the event listing or ticket page.

It is your responsibility to check the age requirements for each event before purchasing a ticket or attending.

We reserve the right to refuse entry without refund where valid age verification cannot be provided for age-restricted events.

7. Cancellations, Refunds, and Changes

All ticket sales are generally final.

Refunds will only be issued where:

  • An event is cancelled by us; or
  • We are legally required to issue a refund; or
  • A specific event explicitly states a refund policy.

We reserve the right to:

  • Change event details (including venue, time, or lineup);
  • Reschedule events due to circumstances outside our control;
  • Substitute DJs, performers, or services without prior notice.

Where significant changes occur, we will aim to notify ticket holders where reasonably possible.

8. Liability

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, or consequential loss;
  • We are not responsible for loss, theft, or damage to personal belongings at events;
  • We are not responsible for injuries unless caused by our negligence.

Your attendance at events is at your own risk.

Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot legally be excluded.

9. Website Use

You agree not to:

  • Attempt to gain unauthorised access to our systems;
  • Interfere with website functionality or security;
  • Use the website for unlawful purposes;
  • Copy, reproduce, or distribute content without permission.

We do not guarantee that the website will always be available, secure, or error-free.

10. Marketing and Communications

We may send you service-related communications where necessary.

Marketing communications (such as event updates, promotions, or newsletters) will only be sent where permitted by law or where consent has been provided.

You can opt out of marketing communications at any time.

11. Cookies and Tracking

Our website uses cookies and similar technologies to:

  • Operate the website;
  • Enable ticket purchasing;
  • Analyse website usage;
  • Measure advertising performance;
  • Improve user experience.

Where consent is provided, we may use:

  • Meta Pixel;
  • Meta Conversions API (purchase events only);
  • Umami Analytics;
  • Embedded Ticket Tailor tracking and cookies.

Meta Conversions API is only used to measure completed ticket purchases where marketing consent has been given.

For more information, please refer to our Privacy Policy.

12. Third-Party Services

We use third-party service providers to deliver and support our services.

In particular, ticket purchases are handled via Ticket Tailor, which may use its own payment processors and support tools to complete transactions and provide customer support.

We do not directly process payments or operate separate customer support platforms such as Stripe or Intercom.

Other third-party services we use include:

  • Ticket Tailor (ticketing, payment processing, and customer support related to ticket purchases);
  • Cloudflare (website security and performance);
  • Umami Analytics (website analytics);
  • Meta (advertising measurement and attribution).

We are not responsible for the content, policies, or practices of third-party services.

13. Intellectual Property

All content on our website, including branding, text, graphics, and media, is owned by or licensed to Good Vibes Only unless otherwise stated.

You may not copy, reproduce, or distribute any content without prior written permission.

14. Force Majeure

We are not liable for any failure or delay in performance caused by events outside our reasonable control, including but not limited to:

  • Natural disasters;
  • Government restrictions;
  • Venue closures;
  • Power or system failures;
  • Pandemics or public health emergencies.

15. Privacy

Your personal data is handled in accordance with our Privacy Policy.

16. Changes to These Terms

We may update these Terms from time to time.

Any changes will be published on this page with an updated “Last Updated” date.

Continued use of our website or services after changes take effect constitutes acceptance of the updated Terms.

17. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

18. Contact Us

If you have any questions about these Terms and Conditions, please contact:

Good Vibes Only
Email: hello@wearegoodvibesonly.co.uk