Privacy Policy

Last Updated: June 2026

Introduction

This Privacy Policy explains how Good Vibes Only (“we”, “our”, “us”) collects, uses, stores, and protects your personal data when you visit our website, purchase tickets to our events, contact us, or otherwise interact with us.

We are the data controller of the personal data described in this policy.

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Email: hello@wearegoodvibesonly.co.uk

Personal Data We Collect

We collect, process, store and use personal data when you:

  • Purchase tickets to our events;
  • Enquire about our services;
  • Contact us by email, social media, telephone, or post;
  • Subscribe to marketing communications;
  • Use our website.

The personal data we collect may include:

  • Name;
  • Email address;
  • Telephone number;
  • Postal address;
  • Event booking information;
  • Communications with us;
  • Marketing preferences.

Where you provide personal data relating to another individual (for example, when purchasing tickets on their behalf), you confirm that you have informed them about this Privacy Policy and obtained any necessary permissions.

All personal data provided to us must be accurate and up to date.

When you contact us, we may retain records of that correspondence.

Ticket Purchases and Ticket Tailor

We use Ticket Tailor to provide our ticketing and event registration services.

When you purchase a ticket for one of our events, Ticket Tailor collects and processes personal information necessary to complete your booking, including information such as your name, email address, payment details, and ticket purchase information.

Payment information is processed securely by Ticket Tailor and its payment service providers. We do not store or have access to your full payment card details.

As the event organiser, we receive access to attendee information provided during the booking process where necessary to:

  • Manage and administer our events;
  • Communicate important event information and updates;
  • Respond to customer enquiries;
  • Verify ticket purchases;
  • Comply with legal and regulatory obligations.

Ticket Tailor may also process personal data for its own operational, security, fraud prevention, and legal compliance purposes.

For more information about how Ticket Tailor collects, uses, and protects personal data, please review their privacy policy:

Data We Automatically Collect

When you visit our website, we and certain third-party service providers may automatically collect information about your device and how you use our website.

This information may include:

  • IP address;
  • Browser type and version;
  • Device type and operating system;
  • Referring website or source;
  • Pages visited;
  • Time spent on pages;
  • Navigation paths through the website;
  • Approximate geographic location;
  • Language preferences;
  • Time zone settings.

We collect this information through cookies, similar technologies, server logs, and analytics tools.

Depending on the cookie preferences you select, we may also collect information relating to:

  • Website usage and performance;
  • Marketing campaign effectiveness;
  • Advertising attribution;
  • Customer support interactions;
  • Ticket purchase journeys.

We use this information to:

  • Operate and secure our website;
  • Prevent fraud and abuse;
  • Improve our services and events;
  • Understand how visitors use our website;
  • Measure the effectiveness of marketing campaigns;
  • Comply with legal obligations.

Marketing Communications

Where permitted by law, we may send you information about:

  • Upcoming events;
  • DJ services;
  • Promotions;
  • Newsletters;
  • Special offers;
  • Surveys.

You may opt out of marketing emails at any time by:

Please note that opting out of marketing emails does not automatically disable analytics or marketing cookies. Cookie preferences can be managed separately through our cookie preferences centre.

Lawful Basis for Processing

We process personal data under one or more of the following lawful bases under UK GDPR.

Contract

We process personal data where necessary to:

  • Provide tickets and event services;
  • Manage bookings;
  • Deliver purchased products or services;
  • Communicate important event information.

Legitimate Interests

We process personal data where necessary for our legitimate interests, including:

  • Operating and improving our business;
  • Responding to enquiries;
  • Providing customer support;
  • Maintaining website security;
  • Preventing fraud and abuse;
  • Keeping records of business activities.

Where required by law, we rely on your consent for:

  • Marketing emails (where applicable);
  • Analytics cookies;
  • Marketing cookies;
  • Certain functionality cookies.

You may withdraw your consent at any time.

We may process personal data where necessary to comply with legal and regulatory requirements.

Who We Share Your Data With

We may share your personal data with trusted third-party service providers who assist us in operating our business and delivering our services, including:

  • Ticket Tailor (ticketing, payment processing, customer support, and event registration services);
  • Cloudflare (website security and performance);
  • Umami Analytics (website analytics);
  • Meta (advertising measurement and attribution);
  • Email service providers;
  • IT service providers;
  • Professional advisers such as accountants, auditors, and legal advisers.

We may also disclose personal data where required by law or where necessary to protect our rights, property, safety, or the rights, property, or safety of others.

In the event of a merger, acquisition, business sale, or restructuring, personal data may be transferred as part of that transaction.

Cookies and Similar Technologies

Cookies are small text files stored on your device that help websites function, remember preferences, and understand how visitors use a website.

Strictly Necessary Cookies

These cookies are essential for the operation, security, and functionality of our website and cannot be disabled through our cookie preferences.

They may be used by services including:

  • Cloudflare;
  • Stripe;
  • Ticket Tailor;
  • Security and session management services.

Without these cookies, parts of the website and ticket purchasing functionality may not operate correctly.

Functionality Cookies

These cookies enable enhanced functionality and support features.

Examples include:

  • Intercom customer support services;
  • Remembering user preferences;
  • Session continuity and support features.

Some functionality cookies may be set by embedded third-party ticketing or checkout services.

Analytics Cookies

We use analytics technologies, including Umami Analytics, to understand how visitors interact with our website.

Analytics data may include:

  • Pages viewed;
  • Navigation behaviour;
  • Device information;
  • Referring sources;
  • General usage statistics.

This information helps us improve our website, services, and events.

Marketing Cookies

Marketing cookies help us measure advertising performance and understand whether marketing campaigns result in event interest, ticket sales, or enquiries.

These technologies may include:

  • Meta Pixel;
  • Meta Conversions API;
  • Advertising attribution technologies;
  • Marketing tools used by embedded ticketing services.

Marketing technologies may collect information such as:

  • Pages viewed;
  • Events viewed;
  • Device and browser information;
  • Advertising interactions.

Where you have provided consent for Marketing Cookies, we may use the Meta Pixel to collect information about your interactions with our website.

If you subsequently complete a ticket purchase through our ticketing platform, we may also send limited purchase-related information to Meta using the Meta Conversions API (CAPI) for the purpose of measuring advertising performance and improving attribution of marketing campaigns.

Meta Conversions API events are only sent where:

  • You have consented to the use of Meta Pixel marketing cookies; and
  • A ticket purchase has been completed.

Where available and where consent has been provided, identifiers associated with Meta technologies, including the _fbp and _fbc cookies, may be included with Conversions API events to improve attribution accuracy.

We do not use Meta Conversions API to track general browsing activity. It is used solely to measure completed ticket purchases and the effectiveness of our advertising campaigns.

Embedded Ticketing and Third-Party Cookies

Some areas of our website may contain embedded ticket purchasing functionality provided by Ticket Tailor.

When you interact with these embedded services, Ticket Tailor and its service providers may place cookies or similar technologies on your device. These cookies may be used to:

  • Enable ticket purchasing functionality;
  • Maintain checkout sessions;
  • Process payments securely;
  • Prevent fraud and abuse;
  • Measure service performance;
  • Support marketing and advertising activities where applicable.

Some of these cookies are controlled directly by Ticket Tailor or their service providers rather than by Good Vibes Only.

For further information, please review Ticket Tailor’s Privacy Policy.

International Transfers

Some of our service providers may process personal data outside the United Kingdom.

Where personal data is transferred internationally, we take appropriate measures to ensure that suitable safeguards are in place and that personal data remains protected in accordance with applicable data protection laws.

Security

We implement appropriate technical and organisational measures designed to protect personal data against unauthorised access, disclosure, alteration, destruction, or accidental loss.

Payment transactions are processed using secure encrypted connections.

However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

Your Rights

Under UK data protection law, you may have the right to:

  • Access your personal data;
  • Correct inaccurate personal data;
  • Request deletion of your personal data;
  • Restrict processing;
  • Object to processing;
  • Withdraw consent;
  • Request data portability;
  • Lodge a complaint with a supervisory authority.

To exercise any of your rights, please contact:

hello@wearegoodvibesonly.co.uk

If you are unhappy with how we handle your personal data, you may complain to the Information Commissioner’s Office (ICO):

https://ico.org.uk

Retention

We retain personal data only for as long as necessary for the purposes described in this policy.

Generally:

  • Ticket purchase information is retained as required for legal, accounting, and event administration purposes;
  • Customer support enquiries may be retained for up to 6 months after resolution;
  • Marketing records are retained until you unsubscribe or withdraw consent;
  • Cookie consent records are retained for as long as necessary to demonstrate compliance with applicable laws.

Third-Party Websites

Our website may contain links to third-party websites.

We have no control over the privacy practices or content of those websites and encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page and will take effect from the date stated at the top of the policy.

Your continued use of our website after any changes take effect constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or how we process your personal data, please contact:

Good Vibes Only Email: hello@wearegoodvibesonly.co.uk